A unique platform to manage your complaints

Complaints Manager is a solution designed to optimize your complaint management processes and boost rapidly and sustainably the performance of your company.

Optimize complaint management

A 100% complete and digitalized complaint management process for improved complaint handling.

Improve customer relations

Complaints Manager lets you centralize all customer management actions in a single portal.

Boost your performance

Manage better and increase your company's competitiveness while reducing costs through the digitalization of complaint management.

Thinking about digitalizing your complaints management processes? Complaints Manager covers every feature of advanced complaints and grievance management and helps companies simplify management and accelerate growth. Request a demo

With Complaints Manager complaint management software, you...

Simplify and manage your complaint handling processes

Benefit from automated, digitized tasks that free you from administrative burden!

Increase productivity

Decision-makers can reinvest the time saved in higher value-added activities.

Improve business performance

Benefit from a powerful all-in-one solution to manage every aspect of customer complaint management.

Discover the platform

Aim for your company's success

With Complaints Manager, you have a customizable and flexible complaint management system that lets you focus on your employees' needs thanks to modern tools for continuous innovation. An integrated and modular solution that covers all complaint management features for a higher-performing company.

Discover our commitments

Support and training to help you achieve your vision.

Depending on your resources and needs, our team determines the support service that best suits you.

Consulting and Support

Custom Development

Training and Documentation

Support and Assistance

Simplify your complaint management process!

You can choose only the solutions that suit you best and that you need to transform your complaint management. Complaints Manager is available 24/7 with automatic maintenance and updates. On the market for 10 years, Complaints Manager has over 150,000 users thanks to its modularity, security and data confidentiality.

+150K

Satisfied users

60%

Reduction in processing time

4.7 million

Complaints processed by our system

They trust us...

Turn your vision into action

Discover our solution in detail for lasting performance and innovation for your company.

Our articles

A selection of what will spark your interest!

4
Jun

How to Turn Complaints into Improvement Opportunities for Your Business: A Professional Approach to Complaint Management

Managing complaints and claims is a crucial part of customer satisfaction and of building a successful business. While complaints may look like ...

10
Jun

Customer Complaint Management: The Golden Rules to Follow

Managing customer complaints is fundamental to ensuring customer satisfaction and business prosperity. Resolving customer complaints properly and quickly builds customers' trust ...