CM API Manager is a Complaints Manager component for managing customer data through a centralized API. In particular, it enables 360° customer views, management of customer orders, customer invoices and customer transactions, as well as management of social media APIs and the WhatsApp Business API
- 360° customer view: A complete, detailed view of customer information, making it easier to resolve customer complaints by giving an overall view of past interactions with the company.
- Customer order management: Track customer orders and quickly detect potential problems, making it easier to resolve order-related complaints.
- Customer invoice management: Simplify customer invoice management by enabling tracking, editing and archiving.
- Customer transaction management: Track customer transactions and detect potential errors, making it easier to resolve payment-related complaints.
- Social media API: Integration of social media into complaint management, making it easier to receive and handle complaints from these channels.
- WhatsApp Business API: Integration of WhatsApp Business into complaint management, making it easier to communicate with customers through this popular app.
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