Barid Al-Maghrib and Its Modernized Complaints Management

Barid Al Maghrib strengthens its leadership position by adopting new technologies

Poste Maroc, also known as Barid Al-Maghrib, is a multi-service company originally created as a public institution for postal and telecommunications services. Evolving over time, Poste Maroc became a public limited company in 2010. Its diversified portfolio includes mail distribution, parcel delivery, banking products and digital services...

What were the challenges for Barid-Al-Maghrib?

Like all organizations seeking to optimize their complaint management and strengthen their relationships, Barid Al Maghrib faces the challenge of handling, tracking and resolving complaints efficiently, quickly and satisfactorily. Without a suitable solution to automate and centralize this process, complaint handling can be delayed, satisfaction can decline and there can be potentially negative financial consequences.

Poste Maroc leveraged our cutting-edge solution to meet its challenges and transform its complaint management ecosystem...