Privacy Policy

 

Complaints Manager respects your privacy and has always taken care to protect the data of its clients and employees. This data is valuable, and our group is committed to ensuring its security and that the collection and processing of your data through the website https://complaints-manager.com comply with the General Data Protection Regulation (GDPR).

Introduction:

This privacy policy explains how the Complaints Manager team uses your personal data when you visit our website and interact with us.

This Personal Data Protection Policy applies to all processing of personal data carried out by Complaints Manager, as Data Controller, concerning external persons (hereinafter "you"), in particular clients, prospects, partners, job applicants, users of our products and services, and internet users.

So that you are aware of the reasons why we use your data, it is therefore essential that you read this privacy policy.

Data controller:

If you have any questions or wish to contact the data controller and exercise your right to privacy, you can send an email to: contact@complaint-manager.com or write to:

CAF OFFICE, 1st floor, No. 2, Casablanca 20000, Morocco

In the case of a processing request (data modification) or deletion of your data, additional information may be requested to confirm your identity.

Data collected:

Complaints Manager takes care to collect and process personal data (any information about an individual that can be used to identify them) that is relevant, adequate, not excessive and strictly necessary to achieve the purposes that have been determined. We undertake to obtain the consent of the persons concerned whenever it is required and to inform them of the processing of their data.

We process data that concerns you in the following cases:

• When you browse the website
• When you request a demonstration of our platform
• When you agree to receive our newsletter
• When you apply for a job offer
• When you download a document subject to a form
• When you contact us by email

We then collect a variety of information about our clients and visitors to the Complaints Manager website:

• Your identity (last name, first name, company, position)
• Contact data, including: email address, telephone numbers, your organization's address (street, number, postal code and city)
• Your organization's company name
• Usage data (browsing and technical information)
• Tracking data (the information we collect about you from cookies and similar tracking technologies, such as web beacons, pixel tags or mobile identifiers)
• Any other information you send us via our contact form or to the address contact@complaint-manager.com.

Please note:

• We do not and will never use your data for commercial purposes
• We are committed to doing everything possible to protect and ensure the confidentiality of your data
• All data saved in your databases is strictly confidential

Mandatory data is marked with an asterisk. Complaints Manager may offer you the opportunity to provide certain personal data for prospecting/marketing communication purposes. You can explicitly and freely consent or not to the collection and processing of your personal data for these purposes by means of a checkbox.

You undertake that the personal data concerning you that is communicated to Complaints Manager is up to date, accurate, complete and unambiguous.

Use of data:

Complaints Manager undertakes to collect and process your personal data fairly and lawfully. The processing carried out by Complaints Manager serves explicit, legitimate and specified purposes. Your data may in particular be processed for the following purposes:

• To give you access to our services. In this context, the legal basis for processing is the performance of the contract between Complaints Manager and you.
• To analyze your browsing data and improve the use of our website. In this context, the legal basis for processing is the legitimate interest of Complaints Manager in continuously improving its website and services and understanding your needs in order to meet your expectations.
• To answer your questions and requests. In this context, the legal basis for processing is the legitimate interest of Complaints Manager, more specifically its economic interest, in communicating clearly with you and understanding your needs and expectations in order to give you a clear, personalized answer.

Data transfer:

The providers or other third parties listed below to whom Complaints Manager may communicate your personal data are required to take, in accordance with current regulations, all organizational and technical measures to ensure an adequate level of protection of your personal data.

Data retention:

We undertake to keep your personal data for as long as necessary to achieve the purposes for which it was collected and processed. Complaints Manager may, however, keep your personal data for a longer period to comply with legal obligations, in particular applicable limitation periods.

Data relating to the management of business relationships with our providers and partners is kept for the entire duration of the contractual relationship and then in accordance with applicable limitation periods.

Cookies:

A "cookie" is a string of information, usually small and identified by a name, that may be sent to your browser by a website you connect to. Your web browser will keep it for a certain period and send it back to the web server each time you reconnect to it.

Cookies have many uses: they can be used to remember your customer ID on a merchant site, the current contents of your shopping cart, an identifier to track your browsing for statistical or advertising purposes, etc. When you visit our website, information about your device's browsing may be stored in these files called "Cookies". They are installed on your device, subject to the choices you have expressed regarding Cookies, which you can change at any time.

You are free to accept cookies when you first visit our website via a notification at the bottom of your screen.

The different types of cookies:

When you use the Services, cookies may be automatically installed on your browser software and device. Cookies are blocks of data used to record information about your browsing and use of the Services.

Complaints Manager uses the cookies listed below to analyze how you use the Services, to be able to provide you with personalized Services and to improve the relevance of the information offered to you.

Complaints Manager also uses share-button cookies that let you share content from the Services on other existing social networks.

• Technical / strictly necessary cookies

These are cookies that are essential for the Application and the Site to work. They let you browse the Application and the Site smoothly and use their features. When you are logged in, these cookies allow us to identify you (session cookies), show you the right information and personalize your experience.

• Statistical / analytics cookies (Complaints-manager.ma, provided by Complaints Manager)

These cookies allow us to recognize and count the number of visitors and see their browsing behavior when they use the Application and the Site. This helps us improve your user experience and browsing and makes it easier for you to find what you are looking for.

• Social network cookies (Facebook, Google, LinkedIn)

Social network cookies may be enabled on our Site and Application. They allow us to better target our communications on these social networks or on third-party sites or applications. They also allow social networks to build a profile of your interests based on your browsing data, in order to show you targeted advertising.

• Performance cookies

These cookies collect information about how you use Complaints Manager. They help us understand how you interact with our website, the possible causes of certain errors, and also allow us to test new features. We only use this information to improve the performance of Complaints Manager.

• Functional cookies

These cookies enable specific features on Complaints Manager to improve your user experience, such as remembering your choices and preferences (such as language) or keeping more complex information (such as location).

• Security cookies

We use these cookies to enable and support our security features, and to help us detect malicious activity and breaches of our General Terms of Use.

With the exception of so-called "essential" cookies, installing these cookies requires your express consent. Accordingly, by continuing to browse the Site after reading the cookie banner, you acknowledge that you have read and accepted the installation of these cookies. In addition, cookies can be disabled at any time, individually or entirely, by changing the appropriate settings in your browser. However, this could prevent access to certain features of the Services. You can manage, disable or allow cookies by changing your internet browser settings using the links below:

• Internet Explorer
• Chrome
• Safari
• Mozilla
• Opera

Using the Site may result in certain cookies being installed by third parties (communication agencies, audience measurement companies, social networks, YouTube, …) that are not controlled by Complaints Manager. The issuing and use of cookies by third parties is subject to those third parties' privacy policies.

Your rights:

In accordance with applicable personal data protection legislation, you have a number of rights regarding the collection and processing of your personal data, namely:

• The right to be informed: you have the right to be informed in a concise, transparent, understandable and easily accessible way.
• The right of access: you have the right to obtain confirmation as to whether or not personal data concerning you is being processed and, where it is, to obtain access to that data and a copy of it.
• The right to rectification: you have the right to have inaccurate personal data concerning you rectified. You also have the right to have incomplete personal data completed, including by providing a supplementary statement.
• The right to erasure: in certain cases, you have the right to have your personal data erased. However, this right is not absolute and Complaints Manager may have legal or legitimate reasons to keep the data.
• The right to restriction of processing: in certain cases, you have the right to obtain restriction of the processing of your personal data.
• The right to data portability: you have the right to receive the personal data concerning you that you have provided to Complaints Manager, in a structured, commonly used and machine-readable format.
• The right to object: you have the right to object at any time to the processing of personal data concerning you when such processing is based on the legitimate interest of Complaints Manager. However, we may invoke compelling legitimate grounds requiring the processing to continue.

When your personal data is processed for prospecting purposes, you have the right to object at any time to the processing of this data. You can exercise this right by clicking the "unsubscribe" link at the bottom of the messages you receive.

• The right to lodge a complaint with a supervisory authority: you have the right to contact a supervisory authority (such as the CNIL in France) to lodge a complaint about the personal data protection practices of Complaints Manager.
• The right to give instructions on the use of data after death (this right applies in France): you have the right to give Complaints Manager instructions on the use of your personal data.

Data collected by third-party sites is not subject to this cookie policy. We cannot control third-party cookies. Therefore, if you want information about how they process data, it is up to you to consult or contact the third parties in question for more information about their personal data protection policy.

If you wish to exercise any of these rights, or for any question/complaint concerning data processing, please contact us at contact@complaint-manager.com or by post at:

CAF OFFICE, 1st floor, No. 2, Casablanca 20000, Morocco

Changes to the policy:

Complaints Manager may update this Data Protection Policy at any time to adapt it to possible new practices and service offerings. In this case, the update date of the Data Protection Policy will be refreshed and will indicate the day the changes were made.