Casa Transport: Digitalizing Its Complaints Management Process

Casa Transport transforms its complaint management

Casa Transport, a Local Development Company (SDL) established in 2009, is dedicated to promoting sustainable and inclusive development in Casablanca, Morocco. Its main responsibilities include developing and managing Casablanca's public transport system, which comprises trams, busways and buses, and ensuring citizen satisfaction and engagement.

What were the challenges for Casa Transport?

Casa Transport recognized the need for a citizen-centered solution to meet these challenges and implemented Complaints Manager software for effective management of citizen complaints...