Students, pupils, parents, teachers: centralize your institution's complaints and requests, answer on time and improve the experience of your whole community.
Request a demoContact usFrom enrollment to graduation, students deal with many departments: every poorly handled complaint weighs on their satisfaction and on the institution's image.
Grades, results, grade appeals, timetables, certificates and transcripts: sensitive requests to handle fairly.
Admission files, tuition, payment plans, scholarships, refunds: complaints that also involve families.
Housing, catering, transport, activities: campus life generates many everyday requests.
Course organization, supervision, internships: feedback that must reach academic managers.
Student portal, learning platform, messaging: technical incidents must be handled quickly.
Institutions must show that they listen to their students and improve their services.
Reasons organized by department and by stage of the student journey.
Application, incomplete file, entrance exam, re-enrollment, equivalences, transfer between institutions.
Timetable, absences and excuses, enrollment certificates, student card, transcripts, diplomas.
Grade appeal, exam board decisions, resits, exam notices, special exam arrangements, cheating.
Tuition fees, payment plan, late payment, scholarships, refunds, company agreements.
Student housing, catering, transport, security, activities and clubs, library.
Teaching quality, internship and project supervision, learning platform, e-mail, Wi-Fi.
A single desk for all complaints and requests, shared by administrative and academic departments.
Student portal, e-mail, web form, front desk, phone: all complaints in one place.
Learn more →Records, exams, finance, housing, IT, teaching: each request goes to the right department.
Learn more →Deadlines by request type and alerts so every student gets an answer.
Learn more →Separate simple information requests from real complaints to prioritize better.
Learn more →Volumes, response times and reasons by department, program or campus to manage quality.
Learn more →Automate replies and documents, and free up time to support students.
Generate certificates, reply letters and decisions from templates approved by the administration.
Learn more →Route each request automatically to records, finance, housing or the department concerned.
Learn more →Attach transcripts, supporting documents and enrollment papers to the student's file.
Learn more →A student disputes the grade received in an exam.
The student files the request from the portal or the chatbot, which reminds them of the deadline and the documents to provide.
Classified as "Exams – grade appeal", the request is sent to the records office of the student's program.
Exam copy, transcript and the student's justification are attached to the case.
Workflow: records office (admissibility) → teacher (review) → program manager (approval) → committee if there is disagreement; alert if the answer exceeds the deadline set by the academic regulations.
The decision is generated from the institution's official template.
The manager signs the decision electronically and it is sent to the student; the transcript is updated if needed.
Complaints by department, program and campus
Average response time by request type
Share of complaints about exams and grades
Rate of complaints resolved at the first exchange
Complaint peaks by period (enrollment, exams, exam boards)
Student and parent satisfaction after handling
A pioneer of innovation in higher education with a strong focus on students, the International University of Rabat (UIR) made complaint management a pillar of the student experience with Complaints Manager.
Yes: complaint history, response times and improvement actions are traced and can be exported to feed evaluation files.
They can file a request from the existing student portal, a web form or the chatbot; they are identified with their student number.
The chatbot answers frequent questions, requests are distributed automatically and dashboards flag overloaded departments.
Yes: a parent profile lets them follow complaints about fees, school life or housing.
See how Complaints Manager adapts to your departments and your students.
Request a demoStart the Chat
Welcome to Complaints Manager,
Do you have questions? We'd be glad to chat with you!
