Privacy Policy

 

Complaints Manager respecte votre vie privée et a toujours veillé à bien protéger les données de ses clients et collaborateurs. Ces données sont précieuses et notre groupe s'engage à assurer la sécurité et à ce que la collecte et le traitement de vos données, effectués à partir du site https://complaints-manager.com soient conformes au règlement général sur la protection des données (RGPD).

Introduction :

This privacy policy explains how the team Complaints Manager uses your personal data when you visit our site and interact with us.

This Personal Data Protection Policy applies to all processing of personal data carried out by Complaints Manager, as Data Controller, concerning external persons (hereinafter « you »), in particular customers, prospects, partners, job applicants, users of our products and services, and website visitors.

So that you are aware of the reasons why we use your data, il est donc primordiale que vous lisiez cette privacy policy. 

Data Controller:

If you have any questions or wish to contact the data controller and exercise your right to privacy protection, you can send an email to: contact@complaint-manager.com or by post to the address:

CAF OFFICE, 1st floor, No. 2, Beauséjour, Casablanca | 20000, MOROCCO

In the case of a processing request (data modification) or deletion of your data, additional information may be requested to confirm your identity.

Data collected:

Complaints Manager veille à collecter et à traiter des données à caractère personnel (Toute information à propos d'un individu pouvant servir à l'identifier) pertinentes, adéquates, non excessives et strictement nécessaires à l'atteinte des finalités qui ont été déterminées. Nous s'engageons à recueillir le consentement des personnes concernées dès lors que celui-ci est requis et à les informer du traitement de leurs données.

We process the data qui vous concerne in the case of the following operations:

• Lorsque vous naviguez sur le site
• When you request a demonstration of our platform
• When you consent to receive our newsletter
• When you apply for a job offer
• When you download a document submitted via a form
• When you contact us by email

We collect ensuite a variety of information concerning our customers and website visitors Complaints Manager

• Your identity (last name, first name, company, position)
• Les données de contact comprennent : l'adresse e-mail, phone numbers, your organization's address (street, number, postal code and city)
• Your organization's legal name
• Usage data (informations de navigation et informations techniques)
• Les données de suivi (the information we collect about you from cookies and similar tracking technologies, such as les balises Web, les balises pixel ou des identificateurs mobiles)
• The other information you send us via our contact form or to the address contact@complaint-manager.com.

To note:

• We do not and will never use your data for commercial purposes
• We undertake to do everything possible to protect and ensure the confidentiality of your data
• All data saved in your databases is absolutely confidential

The mandatory nature of this data is indicated by an asterisk. Complaints Manager est susceptible de vous proposer de fournir certaines données à caractère personnel à des fins de prospection/de communication marketing. Vous pouvez explicitement et librement consentir ou non à la collecte et au traitement de vos données à caractère personnel à ces fins au moyen d'une case à cocher.

You undertake that the personal data concerning you communicated to Complaints Manager soient à jour, exactes, complètes et non équivoques.

Use of data:

Complaints Manager s'engage à collecter et traiter vos Données à caractère personnel de façon loyale et licite. Les traitements mis en œuvre par Complaints Manager répondent à des finalités explicites, légitimes et déterminées. Vos données peuvent notamment être traitées pour les finalités suivantes :

• To allow you to access our services. In this context, the legal basis for processing is the performance of the contract between Complaints Manager et vous.
• To analyze your browsing data and improve the use of our website. In this context, the legal basis for processing is the legitimate interest ofe Complaints Manager to continuously improve its site and services and to understand your needs in order to meet your expectations.
• Pour répondre à vos questions et demandes. Dans ce cadre, la base légale des traitements est l'intérêt légitime de Complaints Manager, more specifically its economic interest, to communicate clearly with you, to understand your needs and expectations in order to provide you with a clear and personalized response.

Data transfer: 

The providers or other third parties listed below to whom Complaints Manager est susceptible de communiquer vos données à caractère personnel. On exige while they take, in accordance with the applicable regulations, all organizational and technical measures to ensure an adequate level of protection of your personal data.

Data retention: 

We undertake to retain your personal data for as long as necessary to achieve the purposes for which it was collected and processed.Complaints Manager may, however, retain your personal data for a longer period to comply with legal obligations and in particular with the applicable limitation periods.

 Data relating to the management of the business relationship with our providers and partners is retained for the entire duration of the contractual relationship and then in accordance with the applicable limitation periods.

Les cookies : 

A "cookie" is a piece of information, usually small and identified by a name, that can be sent to your browser by a website you connect to. Your web browser will keep it for a certain time and send it back to the web server each time you reconnect to it.

Cookies have multiple uses: they can be used to remember your customer ID on a merchant site, the current contents of your shopping cart, an identifier to track your browsing for statistical or advertising purposes, etc. When you browse our website, information relating to your device's navigation may be stored in these files called "Cookies". These are installed on your device, subject to the choices you have made regarding Cookies, which you can change at any time.

You are free to accept cookies upon your visit to our website via a notification at the bottom of your screen.

The different types of cookies: 

When you use the Services, cookies may be installed automatically on your browsing software and your device. Cookies are blocks of data used to record information relating to your browsing and use of the Services.

Complaints Manager utilise les cookies listés ci-dessous afin d'analyser la manière dont vous utilisez les Services et d'être en mesure de vous fournir des Services personnalisés et d'améliorer la pertinence des informations qui vous sont proposées.

Complaints Manager utilise également les cookies des boutons de partage vous permettant de partager du contenu des Services sur les autres réseaux sociaux existants.

• Technical / strictly necessary cookies

These are the cookies that are essential for the operation of the Application and the Site; they allow you to browse the Application and the Site smoothly and to use their features. When you are logged in, these cookies allow us to identify you (session cookies), to show you the right information and to personalize your experience.

• Cookies statistiques / analytiques (Complaints-manager.ma, fourni par Complaints Manager)

These cookies allow us to recognize and count the number of visitors and to see their browsing behavior when they use the Application and the Site. This helps us improve your user experience, your navigation, and makes it easier for you to find what you are looking for.

• Social media cookies (Facebook, Google, LinkedIn)

Social media cookies may be enabled on our Site and our Application. They allow us to better target our communications on these social networks or on third-party sites or applications. They also allow social networks to build a profile of your interests based on your browsing data, in order to send you targeted advertising.

• Cookies de performance

These cookies collect information relating to how you use Complaints Manager. They allow us to understand how you interact with notre site web, les causes éventuelles de certaines erreurs, et nous permettent aussi de tester de nouvelles fonctionnalités. Nous n'utilisons ces informations que pour améliorer la performance de Complaints Manager.

• Cookies fonctionnels

These cookies allow specific features to be activated on Complaints Manager  in order to improve your user experience, such as remembering your choices and preferences (like language) or storing more complex information (like location).

• Security cookies

We use these cookies to enable and support our security features, as well as to help us detect malicious activity and violations of our Terms of Use.

With the exception of so-called « essential » cookies, the installation of these cookies requires your express consent. As such, by continuing to browse the Site after being informed by the cookie banner, you acknowledge that you have been informed of and accepted the installation of the said cookies. Furthermore, cookies can be disabled at any time, individually or entirely, by changing the appropriate settings of your browser. However, this could prevent access to certain features of the Services. You can manage, disable or allow cookies by changing your Internet browser's settings by consulting the links below:

• Internet Explorer
• Chrome
• Safari
• Mozilla
• Opera

Use of the Site may result in the installation of certain cookies issued by third parties (communication agencies, audience measurement companies, social networks, YouTube, etc.) that are not controlled by Complaints Manager. The issuance and use of cookies by third parties are subject to the privacy policies of these third parties.

Your rights: 

In accordance with the applicable legislation on personal data protection, you have a number of rights concerning the collection and processing of your personal data, namely:

• The right to be informed: You have the right to be informed in a concise, transparent, understandable and easily accessible manner.
• The right of access: You have the right to obtain confirmation of whether or not personal data concerning you is being processed and, where it is, to obtain access to that data and a copy of it.
• The right to rectification: You have the right to obtain the rectification of inaccurate personal data concerning you. You also have the right to have incomplete personal data completed, including by providing a supplementary statement.
   
• The right to erasure: In certain cases, you have the right to obtain the erasure of your personal data. However, this right is not an absolute right and Complaints Manager may have legal or legitimate reasons to retain the data.
• The right to restriction of processing: In certain cases, you have the right to obtain the restriction of the processing of your personal data.
• The right to portability: You have the right to receive the personal data concerning you that you provided to Complaints Manager, in a structured, commonly used and machine-readable format.
• The right to object: You have the right to object at any time to the processing of personal data concerning you when the said processing is based on the legitimate interest of Complaints Manager. We may, however, invoke legitimate and compelling grounds requiring the continuation of the processing.

When your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of this data. In particular, you can exercise this right by clicking on the « unsubscribe » link available at the bottom of the messages received.

• Le droit d'introduire une réclamation auprès d'une autorité de contrôle : Vous avez le droit de contacter une Autorité de contrôle (telle que la CNIL en France) afin d'introduire une réclamation concernant les pratiques relatives à la protection des données à caractère personnel de Complaints Manager.
• The right to give instructions concerning the use of data after death (this right applies in France): you have the right to give Complaints Manager directives concerning the use of your personal data

Data collected by third-party sites is not subject to the rules of this cookie policy. We cannot control third-party cookies. Therefore, if you wish to have information regarding the data processing carried out by them, it is up to you to consult or contact the third parties in question for more information about their personal data protection policy.

If you wish to exercise one of these rights or for any question/complaint concerning data processing, please contact us at the address contact@complaint-manager.com or by post to the address:

CAF OFFICE, 1st floor, No. 2, Beauséjour, Casablanca | 20000, MOROCCO

Modification de la politique : 

Complaints Manager may update this Data Protection Policy at any time to adapt it to any new practices and service offerings. In this case, the update date of the Data Protection Policy will be updated and will indicate the day on which the changes were made.