Supplier complaint management is a process aimed at improving the quality of supplier relationships by helping companies communicate more effectively and ensure that all complaints are handled quickly and in real time. Our solution aligns and adapts to your internal process and lets you manage and track your complaints end to end.
SEMS provides a central module for complaint tracking and handling while controlling which department handles the tickets. Impress your suppliers and increase their satisfaction with a 100 % configurable, scalable solution.
Let SEMS digitize and automatically track all actions that prevent non-conformities from accumulating and set up preventive action plans. Several features are offered to ensure effective handling of supplier complaints :
Companies must be able to manage non-conformities and set up indicators and tracking dashboards so that complaints can be handled in a transparent process that is fully documented for both parties. Both must be informed of the current handling status until the problem is resolved and preventive actions have been taken.
All managers must be kept informed of the current handling status until the problem is resolved and preventive actions have been taken.SEMS monitors progress and sends alerts and notifications when deadlines are exceeded, to guarantee full process reliability and consistent handling.
Good supplier complaint management is essential and requires an effective system:
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